FAQ and the answers to them

Hotels of Belarus. Answers to questions about hotel reservation.

Main sections:

  1. Activity of the enterprise
    1. How long has your enterprise existed, what does it do and what does it represent, can you be trusted?
    2. What are the advantages when booking rooms through your website?
    3. Does your enterprise have a corporate website?
    4. How to contact by phone with the specialists of the hotel booking service?
  2. Working with the portal
    1. How to work with portal belhotel.by, what information and where can I see it?
    2. How often is the information updated on the portal?
  3. Choosing a hotel
    1. How to choose a hotel on your portal?
    2. Is it possible to choose a hotel by the availability of a restaurant?
  4. Booking a hotel room
    1. How to book hotel accommodation through your portal?
    2. Is it secure to book accommodation online?
    3. How many days do I need to send a reservation request?
    4. How can I change the information (hotel, date of arrival, category of number) in the application sent earlier?
    5. Is it possible to book a room directly at the hotel itself, having previously called there?
    6. Is it possible to book a hotel at the same time?
    7. How to book a double room for one person (without accommodation)?
    8. Booking on the portal gives a guarantee for occupancy?
    9. Where can I find the requisites for payment of the reserved room?
    10. How and when can I receive a confirmation of my armor?
    11. After booking the room you can buy rail tickets?
  5. Cost of living in a hotel
    1. What is included in the room price?
    2. Is breakfast included in the price?
    3. In what currency are the prices on the portal?
    4. Is it possible to look at the cost of living in Russian rubles or euros?
    5. The portal shows the cost for the whole room or for one place in the room?
    6. Is it possible to increase the price of accommodation?
    7. Are there any student discounts?
    8. Is there a price difference for foreigners?
  6. Payment of rooms and refund
    1. How do I pay for my reservation?
    2. What percentage of the room cost do I have to pay when booking?
    3. What percentage of the amount of payment do banks charge for transferring money from Russia to Belarus?
    4. How do I pay for living in another country?
    5. When paying via Internet banking, what should be indicated in the Payment type column?
    6. Is it possible to refund the reservation for a valid reason?
    7. How to get the return documents correctly?
  7. Documents for entry to the Republic of Belarus
    1. What documents are needed to enter the territory of the Republic of Belarus for foreign citizens? Do I need a visa?
    2. Do foreign citizens need medical insurance to travel to Belarus? Citizens of which countries doesn't need medical insurance?
    3. Where can I get medical insurance? How much does it cost?
    4. What documents are needed for children entering Belarus?
    5. Do you issue a written application for a visa from the Belarusian side?
    6. What is the amount of the registration fee and when should it be paid?
    7. What is the order of the border between Russia-Belarus, Lithuania-Belarus, Latvia-Belarus, Poland-Belarus, Ukraine-Belarus?
    8. What documents are needed to cross the Russia-Belarus border by private vehicles?
    9. Do the stamp on entry into the country put a stamp on the Russia-Belarus border?
    10. Are there any toll roads in Belarus?
    11. Can I book a transfer to the hotel through your portal?
    12. When is it better to book a transfer?
    13. Can I pick up a child in a car? This is not prohibited in the Belarusian traffic laws?
    14. Are there intercity bus services from St. Petersburg and Moscow to Belarus?
    15. Where in Minsk can I exchange money?
  8. Arrival at the hotel, documents for check-in
    1. What documents do I need to have when I check into a hotel in Belarus?
    2. At what time do I need to arrive at the hotel and at what time do I need to release the room?
    3. Is it possible to settle before the estimated time?
  9. Hotel accommodation
    1. What is the difference between a simple hotel room and an improved one?
    2. What is the difference between Double and Twin rooms?
    3. How often are the rooms cleaned and bed linen changed?
    4. What is a single room in a block?
    5. Is it possible to provide extra space in the room for the child?
    6. Are there conditions for wheelchair users in Belarusian hotels?
    7. Are the photos of the rooms on the portal true?
  10. Additional services and use of the hotel infrastructure
    1. What additional services are offered in hotels?
    2. Is it possible to book a tour in the hotel?
    3. Is the hotel provided with a luggage storage service prior to check-in or after check-out?
    4. Is there a car park in the hotel?
  11. Currency
    1. Which currency is the most profitable for exchange? Are there any exchange points in hotels?
    2. Where is it more profitable to buy Belarusian rubles - in Russia or in Belarus?
    3. What is the exchange rate of the Belarusian ruble to the Russian ruble today?
    4. In what currency can I withdraw money from ATMs in Belarus?
    5. Is it possible to exchange currencies by minors?
  12. General information
    1. Do I need a notarial permission from the second parent to enter the child in Belarus?
    2. Is smoking allowed in the hotel?
    3. Can I check into a hotel with pets?
    4. Do I need to open roaming to call Russia?
    5. Can I buy a Belarusian SIM card with a Russian passport?

1. How long has your enterprise existed, what does it do and what does it represent, can you be trusted?

Enterprise PRPUP "Automated tourism technologies" was established in 2007, specializes in organizing and developing domestic and incoming tourism in the Republic of Belarus. To date, we have created and operate following Internet portals:

All the health resorts of the Republic of Belarus are represented on the Internet portal sanatorii.by, with a detailed description: the medical profile, the main methods of treatment, the list of treatment and diagnostic rooms, and the infrastructure.
The Internet portal beltur.by is dedicated to rest in Belarus. Here you will find recreation centers, tourist complexes, hunter's houses and campsites.
On the Internet portal belhotel.by you can find hotels of the Republic of Belarus with a detailed systematized description, you can choose and book a hotel of different stars and categories in any city of Belarus.
The Internet portal ekskursii.by, is dedicated to the sights of Belarus offers a variety of thematic and long excursion routes throughout Belarus for individual tourists and corporate groups.
On the Internet portalbeltransfer.by we offer you our services in organizing the transfer from the railway, bus stations and airports to sanatoriums, recreation centers, hotels, etc.
The Internet portal belhunt.by provides an opportunity for hunters from all over the world to get acquainted with the richness of the fauna of Belarus and order a hunting tour.
The Internet portal belarus-online.by provides an opportunity to plan all stages of travel across Belarus: from the registration of documents required for entry into the state territory, planning of visits to objects along the route to the selection of food points, attractions, entertainment, shopping centers and other services. The ability of the portal to save all information in Travel notepad is available from all popular social networks, this function is supported by computers, tablets, smartphones.

All the portals have a convenient booking system, with which you can order services.

A special channel is opened on Youtube, where, after visiting the sites, high-resolution full HD 1080p (1920x1080) videos are added - small stories about procedures in sanatoriums, sketches of nature and the territory of recreation centers.

Our enterprise has a certificate of compliance with the requirements of STB 1352 No. BY / 112 04.03.071 00550 dated 03.12.2010, which is valid until 03.12.2020 and marked with diplomas and certificates. Feedback on our work you can see on the pages of forum.

General information about the company and its employees is presented on the corporate Internet portal att.by.

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2. What are the advantages when booking rooms through your website?

Our advantages:

  1. Actual information about hotels allows you to get an idea of the hotel industry in the Republic of Belarus and helps you choose the most optimal hotel for your stay.
  2. Updating photos. The portal has collected and systematized photos for all hotels.
  3. Selecting a hotel for certain dates on the parameters of interest with the help of Hotel Search;
  4. Booking system. With its help you can book and pay for a hotel room without leaving your computer.
  5. Guest reviews. You can find reviews about hotels, ask questions to portal administrators, share their impressions about the trip to Belarus at the Forum of the Portal.

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3. Does your enterprise have a corporate website?

Our company has an official website att.by, which provides all the information about the activities of our company and our employees.

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4. How to contact by phone with the specialists of the hotel booking service?

When calling to the Republic of Belarus from abroad, you should dial: the country code (+375), the city code (17 for Minsk) and the seven-digit phone number 394-49-09. When calling from a mobile phone the order of dialing the digits is as follows: +375 17 394-49-09; when calling from a landline phone: 8 10 375 17 394-49-09.
Also you can leave a message on the number +37529-883-41-57 using one of the mobile applications: Viber, Whatsapp, Telegram, Skype.

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5. How to work with portal belhotel.by, what information and where can I see it?

On the Internet-portal belhotel.by information on hotel services in Belarus has been collected and systematized. More information about working with the portal can be found in the section More about the portal

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6. How often is the information updated on the portal?

Information on the cost of rooms is updated constantly, as the hotels approve new pricelists for accommodation. Photos and the description of hotels are updated regularly according to the results of annual trips of employees "Automated tourism technologies".

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7. How to choose a hotel on your portal?

It is necessary to get acquainted with the descriptions and photos of hotels in Belarus. To choose a hotel, use:

  • Search of hotels - for the necessary dates you can choose a hotel by price, location, category, infrastructure;
  • Comparison of hotels by photos - You can compare all the hotels from photos;
  • Forum - You can get acquainted with recent guest reviews (consider the subjectivity of opinions).

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8. Is it possible to choose a hotel by the availability of a restaurant?

You can choose the most suitable hotel for you with a restaurant or a cafe on photos and parameters in the section Infrastructure.

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9. How to book hotel accommodation through your portal?

Detailed procedure for booking, payment and registration of accommodation in the hotel of Belarus is described in the section Booking rules.

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10. Is it secure to book accommodation online?

Our company has been working for more than 10 years in the tourist market of Belarus and has established itself as a reliable tour operator for online booking. Every day hundreds of applications from different countries of the world come to us. The messages you send and personal information are safely transmitted using the https certificate, which ensures complete confidentiality of data exchange between your computer and ATT servers.
With our registration documents you can find on the portal , feedback on our work, see pages of forum.

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11. How many days do I need to send a reservation request?

You can send the reservation request at any time, no later than 2 working days before the expected date of arrival at the hotel. The earlier you send the application, the more likely it is to book the desired room at the selected hotel.

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12. How can I change the information (hotel, date of arrival, category of number) in the application sent earlier?

At any time you can send a message from the application page indicating all the changes.
The specialists of the reservation department will make changes to the existing application according to your message.

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13. Is it possible to book a room directly at the hotel itself, having previously called there?

When booking by phone at the hotel you receive only an oral confirmation of the reservation of the room, with no documents guaranteeing your arrival, you do not. The pages of the forum forum of our portal describe cases of non-settlement or provision of a category of the wrong category when booking by phone.

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14. Is it possible to book a hotel at the same time?

You can view several hotels in one application. Specialists of the reservation department will offer the dates of arrivals and accommodation options for all the hotels indicated by you.

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15. How to book a double room for one person (without accommodation)?

In some hotels a separate cost of accommodation for one person in a double room is confirmed, this information is placed in the description of the hotel in the room fund. If such a cost is not calculated, then you will need to pay the full cost of the room.

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16. Booking on the portal gives a guarantee for occupancy?

After confirmation of the reservation, you will be sent via e-mail messages where you are informed that the room is booked for you, the status of your application is changed to Booked, the date of registration of documents for payment appears on your application page. If the specialists of the reservation department have confirmed the reservation and your changes have occurred on your application, the room is guaranteed for you.

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17. Where can I find the requisites for payment of the reserved room?

To pay for the reservation, you will be sent via an Internet (facsimile) account, which can be paid by Mastercard, Visa payment card via the Settlement System (ERIP) or through the bePaid system (no commission), at any branch of the bank at your place of residence or via the Internet -banking. For more information, see Payment for accommodation.

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18. How and when can I receive a confirmation of my armor?

After payment, you will be sent via the Internet (facsimile) confirmation of the reservation, which together with the passport you will need to show when you check into the hotel. Also, if you wish and opportunity, you can get the documents in our office in Minsk. You can get detailed directions to the office here. Registration and issue of all documents are made in accordance with the current legislation of the Republic of Belarus.

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19. After booking the room you can buy rail tickets?

If you received a confirmation message from the reservation department, the status of your application is translated into "Booked", the date of registration of documents for payment appeared on the application page, you can purchase train tickets.

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20. What is included in the room price?

Typically, the room rate includes only accommodation, in some hotels the price includes an additional breakfast (continental or buffet) and the use of the hotel's infrastructure (swimming pool, gym, etc.). For more information, see the description of hotels.

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21. Is breakfast included in the price?

On the page of the description of the hotel it is indicated whether breakfast is included in the price, in the sections Location, accommodation, meals and room fund and prices.

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22. In what currency are the prices on the portal?

On the portal for Belarusian citizens the cost of living is indicated in Belarusian rubles. For Russian citizens, the function of converting to Russian rubles, for citizens of other countries - in euros.
On the territory of the Republic of Belarus, all settlements are made in Belarusian rubles.

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23. Is it possible to look at the cost of living in Russian rubles or euros?

For the convenience of users, the portal has the function of converting prices to other currencies depending on citizenship: for Belarusian citizens in Belarusian rubles, for citizens of Russia in Russian rubles, for citizens of other countries in euros. With the help of this function, the cost of accommodation is displayed in the corresponding currency at the exchange rate on the date of viewing.

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24. The portal shows the cost for the whole room or for one place in the room?

On the portal for all hotels and hotels the price is indicated per room, for hostels - for one place in the room.

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25. Is it possible to increase the price of accommodation?

Change of prices for accommodation in the part of hotels in Belarus occurs monthly or quarterly due to indexation within 1-10%.

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26. Are there any student discounts?

Student discounts in hotels are not provided. In some hotels discounts for groups are possible.

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27. Is there a price difference for foreigners?

The cost of living depends on the price policy of your chosen hotel. As a rule, prices for all citizens are the same.

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28. How do I pay for my reservation?

Payment for the numbers is made by bank transfer. At the appointed time:

  • Will be billed in the desired currency (Belarusian rubles, Russian rubles, euros or dollars) and the contract (documents will be uploaded to your application page);
  • Will be sent a notice of the registration of documents by e-mail and sms, if you choose this function;
  • You will need to pay the invoice within three working days in any convenient way: by online payment card Mastercard, Visa through the Settlement System (ERIP) in Belarus or through the system bePaid (without commission), by money transfer in any bank at your place of residence or through Internet banking .

It is possible to pay for hotel services in the office of the company in Minsk in cash in Belarusian rubles or bank plastic card without commission (for more details about the schedule of work and the office address, see Contacts).
More details about the rules of booking and payment can be found in the help module Booking rules.

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29. What percentage of the room cost do I have to pay when booking?

Our company operates on the basis of full prepayment. To pay accommodation it is necessary completely in the specified terms on the exposed account.

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30. What percentage of the amount of payment do banks charge for transferring money from Russia to Belarus?

The percentage of the commission depends on the bank in which you pay for accommodation, as a rule, it is no more than 1-2%(The main banks of the Russian Federation).

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31. How do I pay for living in another country?

The booked account will be billed in Russian rubles, US dollars or euros. You can make a payment online with a payment bank card Mastercard, Visa through the system bePaid (without commission), in any bank in the place of residence. For more information on payment, see Payment for accommodation.

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32. When paying via Internet banking, what should be indicated in the Payment type column?

The type of payment is indicated in the invoice that we send: payment for accommodation.

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33. Is it possible to refund the reservation for a valid reason?

In case of cancellation of paid accommodation, the client will be refunded money minus 100% of the cost of one night's stay in the reserved hotel room and actually incurred expenses (payment of commission to the bank for accepting payment, penalties under the agreement of the enterprise with the hotel).

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34. How to get the return documents correctly?

To return money for paid accommodation, you need to write an application in the name of our director (see section Employees), indicate the reason why the trip is impossible, attach medical or other documents confirming the lack of possibility of settling into a hotel, and send this application to us by e-mail or by fax.

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35. What documents are needed to enter the territory of the Republic of Belarus for foreign citizens? Do I need a visa?

Entry into the Republic of Belarus and departure from the republic of foreign citizens is authorized on valid passports or substituting documents with visas, if other procedure is not established by the relevant agreements of the Republic of Belarus with foreign states. However, under certain conditions, foreign citizens can visit the Republic of Belarus without a visa. For more information on visa-free mode see Visas to Belarus.
When entering the territory of the Republic of Belarus citizens of the Russian Federation visas are not required, it is necessary to have an identity document (domestic or foreign Russian passport), for the child - a birth certificate with a note of Russian citizenship or the relevant insert. More detailed information you can get in the section Information about Belarus - Visa.

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36. Do foreign citizens need medical insurance to travel to Belarus? Citizens of which countries doesn't need medical insurance?

Republic of Belarus has introduced compulsory health insurance for foreign citizens and stateless persons temporarily residing in the Republic of Belarus, in the case of the provision of emergency medical assistance in the state medical institutions in case of sudden illness or accident.
Compulsory insurance is not required for citizens of countries with which Belarus has international agreements for the provision of free emergency medical care. Among such countries are Russia, Armenia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan, Ukraine.
According to the international travel practice, it is recommended that citizens of the countries mentioned above sign a voluntary health insurance agreement. The polis of the insurance company offers a wider range of services than is prescribed in the agreement between our countries. In addition to paying for medical expenses, polis covers medical transportation of the insured to the place of emergency aid or medical evacuation after medical assistance for further treatment in the nearest medical institution on the territory of the country of residence.

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37. Where can I get medical insurance? How much does it cost?

You can make a medical insurance policy at any checkpoint on the borders of Belarus, as well as at airports and railway stations, where the points of Belarusian insurance companies work. The cost of insurance depends on the number of days of stay and some conditions.

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38. What documents are needed for children entering Belarus?

From the rules of crossing the state border of Russia:
In the CIS member states (Belarus, including), children under the age of 14 can leave on the basis of birth certificates, and over 14 years of age can go under the passports of a Russian citizen.
When a minor citizen of Russia follows the state border of the Russian Federation together with one of the parents, the consent of the second parent is not required.
In the event that a minor Russian citizen leaves the Russian Federation without the support of his parents, he must carry a notarized consent from one of the parents, in addition to the birth certificate, if the second parent has not received an application for his disagreement on the child's departure.

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39. Do you issue a written application for a visa from the Belarusian side?

For foreign citizens who require a visa, documents for visa processing (petition) are sent to the consulate by our organization free of charge upon your request. Payment for visas is made directly at the consular offices of the Republic of Belarus. The application is made subject to the booking and payment of the hotel for at least 2 days on the Internet portal belhotel.by.
Detail information about visa for foreign citizens You can see on the internet-portal Belarus-online.by in the section Visa to Belarus.

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40. What is the amount of the registration fee and when should it be paid?

The payment of the registration fee for citizens of Russia, Ukraine, Lithuania and Latvia, arrived in the Republic of Belarus for tourism purposes, was canceled. According to the law of the Republic of Belarus of 10.01.1992 No. 1394 as amended on 21.07.2008 "On State Duty", foreign citizens and stateless persons who arrived in the Republic of Belarus for tourism purposes are exempt from payment of state duty.

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41. What is the order of the border between Russia-Belarus, Lithuania-Belarus, Latvia-Belarus, Poland-Belarus, Ukraine-Belarus?

For entry into Belarus citizens of the Russian Federation do not need a visa, enough of a common Russian passport. When crossing the border by car, you need the following documents: car insurance, a technical passport and an identity document.
With the list of customs clearance points and checkpoints across the border of the Republic of Belarus from Lithuania, Latvia, Poland and Ukraine you can find on the page of any hotel in the section address, travel.

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42. What documents are needed to cross the Russia-Belarus border by private vehicles?

When crossing the border by car to the citizens of the Russian Federation, in addition to identity documents (passports), the following documents are required: documents for the car (technical passport), driver's license and insurance for the car. You can arrange insurance for the car in advance at your place of residence in insurance companies or at the border (check-in offices work 24 hours a day). For registration of insurance, you need a passport and documents for the car.

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43. Do the stamp on entry into the country put a stamp on the Russia-Belarus border?

The stamp on entrance-exit from Belarus is not put in the passport.

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44. Are there any toll roads in Belarus?

Payment is provided for passing the highways of the Republic of Belarus on automobile vehicles of foreign states. The amount of payment depends on the category of the vehicle and the distance traveled.
Vehicles registered an the territory of the states of the Eurasian Economic Union (EAEC - Russia, Belarus, Armenia, Kazakhstan, Kyrgyzstan), with total weight of no more than 3.5 tons are exempted from the payment for the use of toll roads. Also mopeds and motorcycles are exempted from the payment for toll roads in Belarus. Details about toll roads in Belarus and payment system BelToll

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45. Can I book a transfer to the hotel through your portal?

Transfer can be ordered through our portal beltransfer.by. We have a free transfer order service that will help you to spend less time and effort on the way to the hotel. You are guaranteed to be met at the auto, railway station or at the airport, will help with luggage, will show the exchange offices and the liaison office of the Belarusian mobile operators and will be delivered to the hotel. Payment for the transfer is made in cash directly upon arrival at the hotel in accordance with the data of the taximeter.

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46. When is it better to book a transfer?

You can book a transfer for any number of days, but no later than 2 days before arrival. It is better to order a transfer when tickets for a bus or train have already been bought.

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47. Can I pick up a child in a car? This is not prohibited in the Belarusian traffic laws?

Article 178. Transportation of children in a car equipped with seat belts should be carried out using:

  • child restraints corresponding to the weight and height of the child - at the age of up to five years;
  • child restraints, corresponding to the weight and height of the child, other means (boosters, special seat cushions, additional seats), allowing you to safely fasten the child using the seatbelts provided by the vehicle design - at the age of five to twelve.

It is allowed to transport children under the age of twelve years without using the devices specified in part one of this paragraph in case the child's height exceeds 150 centimeters, and also in a car-taxi.
It is prohibited to transport children in the front seat of a car using child restraints that are appropriate for the weight and height of the child whose backrest is deployed to the vehicle's windshield if the front seat has a safety cushion, except when the front airbag mechanism is disabled.

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48. Are there intercity bus services from St. Petersburg and Moscow to Belarus?

Buses leave from St. Petersburg and Moscow to Minsk daily, the journey time from St. Petersburg is about 16 hours, from Moscow - about 10 hours. You can see the schedule of international buses. here.

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49. Where in Minsk can I exchange money?

You can exchange currency at any currency exchange office, they work 24 hours a day at the railway station of the capital.

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50. What documents do I need to have when I check into a hotel in Belarus?

When you check into a hotel, you need to have a document proving your identity (passport, and in its absence - one of the following documents: residence permit, refugee certificate, military ticket, birth certificate for children under the age of sixteen), and a booking confirmation (Document that is uploaded to the application page after payment). See section Memo tourist.

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51. At what time do I need to arrive at the hotel and at what time do I need to release the room?

Each hotel has its own check-out time. As a rule, settling from 12.00 (14.00) of the first day, eviction to 10.00 (12.00) of the last day. For exact information on the estimated time of each hotel, see the corresponding description page.

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52. Is it possible to settle before the estimated time?

You can check-in before the check-out time in case the room is free. As a rule, hotels charge a fee for this service in the amount of the cost of half a day.

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53. What is the difference between a simple hotel room and an improved one?

As a rule, in the improved room more modern furniture, renovation is carried out. See the description, equipment and photos of the rooms on the page of your chosen hotel.

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54. What is the difference between Double and Twin rooms?

Double room has one double bed, and in a twin room there are two twin beds.

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55. How often are the rooms cleaned and bed linen changed?

As a rule, rooms are cleaned daily, bed linen is changed regularly. Room cleaning can also be made at the request of the guests.

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56. What is a single room in a block?

Room category single in the block means that in the room you will live alone, but the amenities (shower, toilet, washbasin) will be located not in the room, but designed for 2-3 rooms. Usually in parentheses the number of rooms in the block is denoted and how many people they are calculated: so (1 + 2) means that in the block there is one single and one double room with shared facilities.

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57. Is it possible to provide extra space in the room for the child?

We advise you to book a number corresponding to the number of people who are settling in. If you can not find a room that can accommodate all guests, check the information on the placement of children and extra beds on the hotel description page. In most cases, extra space is provided in the rooms of the first or the highest category, having 2 rooms, one of which has one double or two single beds, and the second - a sofa. Also in some hotels there are Connective numbers - there are 2 separate rooms with an adjacent door that can be opened and thus combine two rooms in one large room.

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58. Are there conditions for wheelchair users in Belarusian hotels?

In the Republic of Belarus, in the part of hotels, rooms with conditions for people with disabilities are equipped, ramps are installed - Rooms for people with disabilities.

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59. Are the photos of the rooms on the portal true?

The photos on our portal correspond to reality and show the real condition of standard rooms in hotels. As a rule, photos are updated about once a year as a result of travel of employees to hotels in Belarus.
On the pages of the hotel photos of rooms are given as an example: the interior, equipment and furniture location is indicated for standard rooms.

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60. What additional services are offered in hotels?

The hotels in Belarus offer various services both for free and for an additional fee (laundry, hairdressing, sauna, billiards and others). For more information about the availability of services and their description, see the help modules Services in hotels of Belarus, Infrastructure in hotels of Belarus.

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61. Is it possible to book a tour in the hotel?

You can book an excursion online on our Internet portal ekskursii.by - Excursions in Belarus.

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62. Is the hotel provided with a luggage storage service prior to check-in or after check-out?

If the hotel has a room for storing luggage, the information is indicated on the page of the description of the hotel in the Infrastructure section. For more detailed information about the conditions for storing luggage at the hotel, please contact your application and the specialists of the reservation department will update this information for you.

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63. Is there a car park in the hotel?

Parking and parking in hotels, as a rule, there. For a detailed description of car parks, see Infrastructure.

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64. Which currency is the most profitable for exchange? Are there any exchange points in hotels?

Due to the fact that the exchange rates are constantly changing, it is difficult to determine which rate will be more favorable on the date of your arrival in Belarus. Follow the financial news. In most hotels there are no exchange offices, so change the currency immediately upon arrival in Belarus. For information on the availability of currency exchange points in hotels, see the section Infrastructure.

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65. Where is it more profitable to buy Belarusian rubles - in Russia or in Belarus?

It is more advantageous to change Russian rubles in the Republic of Belarus at currency exchange offices. In Russia, the rate is usually lower than in Belarus.

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66. What is the exchange rate of the Belarusian ruble to the Russian ruble today?

The exchange rate of the Belarusian ruble against the Russian ruble varies daily on the basis of the results of trading on the currency exchange.

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67. In what currency can I withdraw money from ATMs in Belarus?

ATMs located on the territory of the Republic of Belarus issue Belarusian rubles, US dollars and euros.

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68. Is it possible to exchange currencies by minors?

Banking legislation of the Republic of Belarus does not establish age limits for individuals to carry out currency exchange operations.
In accordance with paragraph 2 of Art. 27 of the Civil Code, minors under the age of 14 years have the right to independently make small household transactions, as well as transactions for the disposal of funds provided by a legal representative or with the consent of the latter by a third person for a specific purpose or free disposal.
Thus, minors, including minors under 14 years of age, dispose of funds received from the above sources, have the right to perform currency exchange operations with these funds.
To exchange money at some points, you may be asked to show your passport.

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69. Do I need a notarial permission from the second parent to enter the child in Belarus?

If a child travels to Belarus with at least one of the parents, then a notarized authorization for his departure is not required. In the event that a minor citizen leaves the Russian Federation without an escort of his parents, he must have a notarized consent to leave one of them if the second parent has not received a declaration of his disagreement on the child's departure.

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70. Is smoking allowed in the hotel?

Smoking is allowed in the hotel only in designated areas or smoking rooms.

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71. Can I check into a hotel with pets?

Some hotels of Belarus accept guests with pets if certain conditions are met. For detailed information on accommodation with pets, see Accommodation with pets.

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72. Do I need to open roaming to call Russia?

If you have a Russian sim card, then on the territory of Belarus for calls to Russia you need to open a roaming service.

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73. Can I buy a Belarusian SIM card with a Russian passport?

For non-residents of Belarus, mobile operators offer:

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